Plumbing — Call Center Case Study
Residential and light commercial plumbing operator in Greater Phoenix. Phoenix AZ • B2C • After-Hours.
Burst pipes do not wait for business hours, and this Phoenix shop was losing emergency jobs to whoever picked up after 6 PM. We layered after-hours AI coverage on top of the existing dispatch flow — triage, address capture, urgency flags — without handing nights to a generic voicemail tree.
Results
- 94% — After-Hours Answer Rate
- 6.2 min — Avg. Dispatch Time
- 2.1x — Night Booking Lift