B2B Service Company — Call Center Case Study
IT managed services provider handling inbound leads and client escalations. US • B2B • Services.
An IT managed services provider let inbound leads sit while engineers fought fires. We built a B2B call operation with qualification scripts and warm transfers — tripling qualified lead conversion without adding sales headcount.
Results
- 90% — Answer Rate
- 20 sec — Average Speed to Answer
- 3x — Qualified Lead Conversion